1. Introduction

At Art High Training Institute, we are committed to providing high-quality support services. We strive to foster an environment where our learners and educators receive the necessary assistance to enhance their educational experience. Our support team is ready to assist you in both English and Arabic.

2. Contact Information
3. Support Procedures & Response Times

Immediate Support Needs
For issues that impact your ability to participate in educational activities, we aim to:

  • Acknowledge your request within 2 hours during working hours.

  • Provide a solution or alternative within 24 hours.

General Support Requests
For non-urgent issues, we will:

  • Acknowledge your request within 4 hours during working hours.

  • Provide a solution within 48 hours.

4. Escalation Process for Delayed Responses

If your support request is not acknowledged within the designated response times or if you are not satisfied with the solution provided, you may escalate the issue as follows:

  • First Escalation: Reply to the original support email to reach the Technical Support Manager atinfo@artinstitute.edu.sa. This will trigger an immediate review of your case.

  • Second Escalation: If the issue remains unresolved or you are not satisfied with the support, please escalate it by contacting the Support Lead atinfo@artinstitute.edu.sa, including detailed information about the issue and previous correspondence.

  • Final Resolution: The Support Lead will personally oversee the issue to ensure a swift resolution and your satisfaction.

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